Fitbit not syncing to the app

[Paul-Catt]

My Charge 4 stopped syncing 24 hour ago. I have been using fitbits since 2016. I am very familiar with how to fix syncing issues. I have turned Bluetooth off and on, restarted phone, restarted tracker. Nothing worked.  I checked my wives fitbit and hers has also stopped syncing. I checked my friends on the app and their steps are also not increasing, so is this a wide spread problem?

Moderator Edit: Clarified subject

[Blazhevic]

They don't want to acknowledge it, but it is widespread indeed, for more than a month. Not everyone coming here, but if you read reviews at Google Play, you'll see how bad it is.

[JojoMillo]

Same issue, it doesnt sync. I have been using Fitbit for years and no issues until recently. I tried to disable and set it up but it just says it's working on it and nothing 

[elbrute]

Same on my Charge 2. Last sync 4:39am. No amount of resetting or reconfiguring or whatever will fix it. Getting tired of things breaking after updates and such. 

[SilviaFitbit]

Hi everyone, 

Thank you for the troubleshooting performed prior to posting. I appreciate the details mentioned. 

I see where your disappointment is coming from. I'd like you to confirm that you've tried this syncing troubleshooting, if you're still experiencing difficulties after trying, let me know the phone model and OS installed. 

Hope this helps. 

[JojoMillo]

Still not finding the charge 3 and connecting after turning off Bluetooth
and following directions. I'm running off a moto g 7 Android version 10.
No other updates available.

[2violetfish]

My charge 4 hasn't been syncing since the update. I have tried numerous things all non successful. I turned off bluetooth turned phone off then on. Now charge 4 will not pair. I'm really frustrated. Does anyone know how to fix these issues. They are wide spread. I even uninstalled a bunch of apps so my phone would function better. Help..

[JojoMillo]

Yeah I'm waiting for next steps since doing the recommendation to reset
didn't work. My Fitbit is recognized on my Bluetooth but won't connect.

[SilviaFitbit]

@JojoMillo @2violetfish Thank you for getting back. Since your trackers were unpaired from your account, please follow the troubleshooting posted in this article Why can't I set up my Fitbit device? to pair them back. 

Hope this helps. 

[JojoMillo]

I have tried twice following the instructions provided. It gives me the
code to sync but nothing happens, like it times out. What is your
recommendation now?

[SilviaFitbit]

@JojoMillo Thank you for getting back. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day.