02-03-2021
05:22
- last edited on
02-03-2021
12:38
by
SilviaFitbit
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02-03-2021
05:22
- last edited on
02-03-2021
12:38
by
SilviaFitbit
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I'm so annoyed! I can't get to customer Support! It sends me around in circles!? The live chat is unreachable!
The data on my Fitbit is not saving to the app. I can see today's steps, but not yesterday's.. I can't see anything past January 20th at 8:20AM.. why? and why can't I get to the live chat?
Moderator Edit: Clarified subject

02-03-2021 08:46
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02-03-2021 08:46
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Hi @Haka first of all, typing in all caps is considered yelling. As for your problem, which phone do you have and is it on the list of compatible devices? click to see
You having trouble syncing? see if any of this helps - click to read
02-03-2021 09:28
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SunsetRunner
02-03-2021 09:28
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Mine was working but quit syncing today again.

02-03-2021 09:37
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02-03-2021 09:37
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@SunsetRunner you have the same problem as @Haka where the app doesn't show the previous day's steps? If not, then you might want to start your own post or find one more relevant.

02-03-2021 11:05
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SunsetRunner
02-03-2021 11:05
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I'm having the same issue. It started suddenly today. Synced earlier but previous day's data is missing now. And, it won't sync now.

02-03-2021 12:31
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02-03-2021 12:31
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@SunsetRunner please read @Odyssey13 post above. And include your phone model.
