Fitbit not syncing

[Nealo]

My phone continuously says its syncing from thurs @ 0015hrs. 

It wont update & sync anything from thurs last week

..... i have done all the basic checks

Moderator edit: updated subject for clarity

[LanuzaFitbit]

Hello @dancnfool, @iangmunt and @robinredbreast.

@dancnfool Did you contact our support team? I'm sorry to hear that you have given up. If you do feel like give it another chance, I'd be happy to help you troubleshoot the tracker.

@robinredbreast Thanks for your feedback. Glad to know that everything is in order for now.

@iangmunt I would strongly recommend that you post on the Aria 2 board to get assistance with your scale. I'm sure that you will find the answer that you are looking for.

Let me know if you have any further questions.

[KingFisher]

Most syching issues can be resolved with a Fitbit device reboot.

[MamaLori]

So I went to my Bluetooth and removed my Alta HR and restarted the phone but when I went to set up a new device it said that there is an Alta HR already connected to my account. Do I click on "Set up a new Alta HR"?

[dancnfool]

I bought a new Versa


Sent from my Verizon, Samsung Galaxy smartphone

[LanuzaFitbit]

Hello @dancnfool and @MamaLori.

@MamaLori Yes, please. Tap on that and then follow the process as if it was a brand new Alta HR. That should help out.

@dancnfool Glad to read that. Hopefully everything is working correctly without any hiccups! 

If there are any further questions, please let me know.

[robinredbreast]

Not that I remember you are just logging in to your account

[MamaLori]

Okay - I tried adding my Alta as a brand new product. Went through the whole set-up procedure and notifications process. When I click on "Send Test Call" that part works (the calling feature never stopped working) but the text feature STILL does not work. I have had this Fitbit for one year and one week...it literally quit working correctly the same time the warranty ran out. I am running out of options and patience. 

[robinredbreast]

Sorry my fitbit is the ionic. So it sounds different. Sorry I can't help or
think of anything else.. Good luck. Cheers Robin.

[LanuzaFitbit]

Hello @MamaLori and @robinredbreast.

@robinredbreast Thanks for being around and trying to help.

@MamaLori What is the phone that you are using to sync your Alta HR? 

Look forward to your reply.

[babyro2]

I am stuck. Mt fitbit stopped syncing last Monday. I followed the steps outlined in this forum to no avail. When I attempt to sync, the app states it has found my device and attempts to sync, Then it never does. What can I do to fix this?

[MamaLori]

It is a Samsung Galaxy S4 Mini. It has the Android 4.4 operating system. I know that it's not compatible with the newest Fitbit update that came out on 8-6 but it is supposed to still work for the text/call Notification feature.

[babyro2]

I got it fixed after contacting a rep via online chat support.

[MamaLori]

Thanks - I will try calling!

[LanuzaFitbit]

Hello @babyro2 and @MamaLori.

@babyro2 Glad to read that you got your issue resolved with our Support team!

@MamaLori Did you get in touch with our support team? If so, please let me know how it went I'd like to know.

Let me know if there are any further questions I can help with.

[TLH63]

Mine stopped syncing again and again to both on phone and ipad.  Getting sick of having to uninstall then reinstall everytime.  Fitbit need to fix their app.  Thinking about changing to Garmin....might save the frustration fitbit is always causing!!  

[dancnfool]

PLEASE TAKE ME OFF THIS LIST NOW

Sent from my Verizon, Samsung Galaxy smartphone

[KingFisher]

---

@dancnfool wrote:
PLEASE TAKE ME OFF THIS LIST NOW

Sent from my Verizon, Samsung Galaxy smartphone

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[LanuzaFitbit]

Welcome to the Forums @TLH63. Hello @KingFisher.

@TLH63 Did you try following these troubleshooting steps? If not please give it a shot. They should definitely help.

@KingFisher Thanks for being around to help!

Let me know if you have any further questions.

[MamaLori]

I have replied to this twice already and my response keeps disappearing...hopefully third time will be a charm!

I talked with the support team and it appears that the updates in the first part of August had a flaw that made the text notifications inoperable. There was a patch in a later update but since my phone has the Android 4.4 rather than the 5.0 version, my phone can't read the patch. Fitbit cannot revert my Alta to the earlier version which worked fine, so because of an update I did not ask for, I can't retrieve the features that were most important to me. I am not going to spend the money to buy a new phone so I will just stop using my Fitbit except on specific occasions, such as when I am taking a hike. Frankly, I am pretty disappointed in the response I got!

(The tech did suggest going online and downloading an "unmentionable on this thread" file with the previous version but I am not comfortable adding some unknown app to my phone and giving it permissions to access all of my info!)

[Lilbiddy]

@MamaLori, there is an old version of the app on the Amazon app store. The version showing in mine is 2.63. I have it on my Kindle as a backup for when fitbit put out a duff update. It is a rather basic version but it is "official".

May be better than nothing for you.

Also I think it is disgusting that fitbit have totally f***** your app. When I saw the change of minimum requirements I had a feeling someone would get caught in the crossfire. They should not have done that until 4.4 version was working correctly.