Fitbit not syncing

[Nealo]

My phone continuously says its syncing from thurs @ 0015hrs. 

It wont update & sync anything from thurs last week

..... i have done all the basic checks

Moderator edit: updated subject for clarity

[robinredbreast]

hi  i have a ionic with a sony z3,with the same issues. as soon as i got notification of an update it stopped syncing. all and any advice would be welcome.I have followed the help suggestions in the app to no avail.

[iangmunt · Accepted solution]

What worked for me was

- delete ionic from Bluetooth

- delete app from phone (iPhone8)

- completely shut down then restart Ionic

- reboot phone as well

- down load app again

- then go thru process of adding a new device ie your old ionic 🙂 - (make sure ionic fully charged/)

[LanuzaFitbit]

Hello @iangmunt, @robinredbreast. Welcome to the Forums @Diva4Wine.

@iangmunt Glad to know that yours is working correctly and thanks for sharing the steps you followed to get it to work.

@robinredbreast Did you try the steps @iangmunt shared, or the ones I posted about? They should help you get your Fitbit to sync.

@Diva4Wine I'd recommend that you try to turn your location services on in your S4 and then try to sync it once again.

Let me know if there are any further questions

[robinredbreast]

Thanks for your help. I uninstalled the app from my phone, did a factory
reset on the watch.. Then 18 hours later it eventually it kicked into
life, reinstalled the app on my phone everything is now working. Thank you
very much for your help.

[robinredbreast]

What I found most annoying was when I went into settings in the watch I
found that the WiFi was switched off. Nothing I did would turn it back on.
So I did a factory reset on the watch and uninstalled the app from my
phone. Rebooted the phone, waited about 18 hours. ( in I went to bed then
to work because the watch was still chewing the cud. Came at lunch time
found it wanted to sync. Reinstalled the app then installed as a new watch.
3/4 hours later it eventually kicked into life. Cheers Robinredbreast.

[dancnfool]

Yep....agree wholeheartedly...I am very disappointed with Fitbit... they need to leave well enough alone. EVERY update has had  problems...MORE SO THIS TIME.

[LanuzaFitbit]

Hello @robinredbreast and @dancnfool.

@robinredbreast Thanks for letting me know that it is now working.

@dancnfool Thanks for sharing your thoughts on the matter. I completely understand how it can be very frustrating for this to happen continuously. We apologize for any and all inconveniences this might've caused.

If there are any further questions, please let me know.

[dancnfool]

Hi...I am still having issues with my Ionic syncing with my phone daily....it also has NOT synced with my iPad yet.
Very unhappy customer.


Sent from my iPad

[robinredbreast]

Try doing a factory reset, plus unistall the app and start from scratch.
Good luck.

[dancnfool]

I have done and re-done ALL of that...still no syncing. I have given up....but thanks anyway. As I said to the customer service rep......this shouldn't be this hard...

[robinredbreast]

To true, it should be one swipe and done.

[Purselightener]

I have tried the steps that you outlined.  Since the IOS update, the blue tooth no longer finds my Charge HR.  I have to admit when I used it with the dongle on windows on my old computer, it had to be real close to the dongle.  Everything works perfectly with my Charge 2.  I have been using my Charge HR when I have had my Charge 2 on the charger. So it is a minor inconvenience, it is ironic that part of the IOS update was to address other items not properly syncing on other IOS apps.

[LanuzaFitbit]

Hello @dancnfool and @robinredbreast. Welcome to the Forums @Purselightener.

@dancnfool What mobile device are you using to sync your Fitbit? Also, what OS version is it running?

@Purselightener Have you setup notifications with your Charge 2? This could lead the phone to being paired with your Charge 2 and thus not being able to sync with any other Fitbit devices.

Look forward to your replies.

[dancnfool]

I just gave up !!!


Sent from my Verizon, Samsung Galaxy smartphone

[robinredbreast]

Sorry to hear that. I agree that it shouldn't be that hard. I'm a glad that
I have got it as in February I went into atrial fibrillation and saw it on
my watch. Blue light time.

[MonaTW56]

I tried these steps and it can't find the device.

[dancnfool]

I have given up...if you haven't...I suggest you call the customer service line.


Sent from my Verizon, Samsung Galaxy smartphone

[dancnfool]

I gave up...call customer service IF YOU HAVEN'T.Good luck.

[robinredbreast]

Sorry I can't help you any further. The experts seem to be struggling to
😕

[iangmunt]

Very disappointed - lashed out $199 for aria2 and Bluetooth can’t even find the device!!!! But does find other devices so definite the Fitbit product. Just woeful.