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Fitbit not tracking aerobics exercise

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‎05-19-2020 03:47 - last edited on ‎05-20-2020 19:56 by Fitbit Moderator

‎05-19-2020 03:47 - last edited on ‎05-20-2020 19:56 by Fitbit Moderator

My device is no longer tracking my aerobic workouts anymore?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎05-20-2020 19:55

‎05-20-2020 19:55

Hi @Downs, welcome to the Community Forums! 

 

Thanks for bringing this to our attention. To further investigate and resolve your issue, I'll need more information and details. Can you please let me know which Fitbit device are you using? Are you tracking the activity with the Exercise app (if applicable) or with the SmartTrack auto-recognition feature? Please share as many details you can so we can move forward. In the meantime, please restart your Fitbit and then check the information that's specified on our help article: How do I track my workouts with my Fitbit device?

 

Looking forward to your reply. Let me know if you have any additional questions.

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‎05-29-2020 05:20

In response to RicardoFitbit

‎05-29-2020 05:20

I have the same problem, using Inspire HR.  It stopped auto-detecting aerobic exercise last week and I can't do it manually since "Aerobic Exercise" is not listed as a choice when I scroll through the Exercise section on my device.  I've restarted my Fitbit in an effort to correct this situation to no avail.  Please help!

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