Fitbit tracker/watch not syncing with the app

[kell.b]

Has the sync issues been resolved for everyone?  Yesterday on the app I got the message that there were sync issues that were being worked on but I still can't sync and there's been no more updates on the app.  Really need it to sync so then it can sync the date to MyFitnessPall too.

Moderator Edit: Clarified subject

[Blazhevic]

Not for everyone, actually for many of us who can't sync for weeks and months it's painful to read praising of Fitbit's IT

[OliviaRae]

Has the issue been resolved?

I haven't been able to sync for almost 2 days now - I'v tried everything possible!! 

Any suggestions welcome as I feel lost without it 🙂

[SilviaFitbit]

@kell.b @OliviaRae @Blazhevic Hi there. Thanks for the troubleshooting tried prior to posting. 

I appreciate the details shared. I'd like you to confirm that you've tried this syncing troubleshooting, if your tracker/watch isn't paired to your account please follow this set up procedure. Are you getting any error message when trying to sync? 

Take into consideration that the issue that affected the Fitbit app and online Dashboard has been fixed, learn more about it in this thread. 

Hope this helps. 

[Blazhevic]

Glad something got fixed for someone, while others left with nothing for more than a month.

Moderators sending those generic links (with tips that doesn't help) over and over again, unfortunately, are beyond tolerance at this point already. We wouldn't be here first place if those worked

[dulcettones78]

I have tried to trouble shoot my fitbit versa 2 not synching with my phone.  I have restarted, revoked access and still my fitbit won't synch.  I went onto my dashboard prior to and after revoking all access and now trying to re-setup my fitbit and my phone can't find it to synch.  I have also uninstalled and re-installed the fitbit app on my phone (last week this worked) this week it didn't

I am at my wits end.

[SilviaFitbit]

@Blazhevic @dulcettones78 Thank you for getting back. I see where your disappointment is coming from. 

Since the syncing procedure mentioned above has been performed but you're still experiencing difficulties, please contact our Support team, they'll be happy to continue assisting you. 

Hope this helps. 

[Sparkle7]

I have same problem with my Versa Lite.  I finally unpaired and now I can't do the set up again because blue tooth won't find it.  Have done everything uninstall and reinstall fitbit app, restart phone, turn bluetooth off/on, extremely frustrated.  This is my 2nd versa lite, had same issues with first one!

[Blazhevic]

Yeah, since lately it got messed up. If you read recent reviews on Google Play, you'll get the scope of the issue. Massive, and Fitbit doesn't seem to be capable to sort it out. 

[SilviaFitbit]

@Sparkle7 Hi there. I see where your frustration is coming from. 

I appreciate the troubleshooting tried. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Blazhevic Your feedback is appreciated, we're always striving to improve our services offered. 

Hope this helps.