12-25-2019
07:30
- last edited on
12-26-2019
08:25
by
AlvaroFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-25-2019
07:30
- last edited on
12-26-2019
08:25
by
AlvaroFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
My fitbit versa lite isn't letting me sync my stuff to on the fitbit and not getting notifications from my Samsung j7 crown phone can someone help me
Moderator edit: updated subject for clarity

12-26-2019
08:28
- last edited on
05-16-2025
08:14
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



12-26-2019
08:28
- last edited on
05-16-2025
08:14
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@KenzeeCutting Welcome! It's good that the community is growing!
Let me help you with your Versa lite not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:
- Go to your phone's bluetooth settings and remove all devices listed there.
- Restart your phone and restart your device.
- Check that no battery saving app/feature on your phone is affecting your Fitbit app.
- Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
- You can find troubleshooting instructions here.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

