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Fitbit versa lite not syncing nor getting notifications

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‎12-25-2019 07:30 - last edited on ‎12-26-2019 08:25 by Fitbit Moderator

‎12-25-2019 07:30 - last edited on ‎12-26-2019 08:25 by Fitbit Moderator

My fitbit versa lite isn't letting me sync my stuff to on the fitbit and not getting notifications from my Samsung j7 crown phone can someone help me

 

 

Moderator edit: updated subject for clarity

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‎12-26-2019 08:28

‎12-26-2019 08:28

@KenzeeCutting Welcome! It's good that the community is growing! 

 

Let me help you with your Versa lite not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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