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Fitbit wont sync or get notifications

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‎10-09-2018 01:19

‎10-09-2018 01:19

Hey. My fitbit won't sync with my samsung galaxy j5pro. I don't get any call notifications. I only get notified when I reach 10000 steps. Help.please 

 

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‎10-10-2018 08:57

‎10-10-2018 08:57

@Jaymar75 Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't syncing with your phone. Your phone doesn't show as compatible but you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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