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Samsung J3 Not connected to Charge 2

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‎10-09-2018 09:51

‎10-09-2018 09:51

I managed to find the solution from Customer service. 

 

The phone isn't supported and function with the Fitbit App ect.

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‎10-10-2018 09:11

‎10-10-2018 09:11

@Amz94Kitty Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your tracker isn't syncing with your phone. Your phone doesn't show as compatible but that doesn't mean it won't work at all. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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