Fitibt app not syncing nor letting users log in

[AlvaroFitbit]

Hello everyone. There was an issue in the last hour that prevent users from logging into the app or sync their devices. This issue was resolved by the team. If you are still having issues please either log out from the app, restart your phone and log back in to help resolve the issue you were having.

I'll be around.

[pghgirl1]

Me too!  I tried opening up Discover--and my step data is not there either.  This is frustrating.....

[Orcatek]

Just kick out and can't log in.

[jakers331]

It isn't syncing yesterday's data for me.  I keep getting the error message.  What's going on?

[Orcatek]

Same here.  Check it 20 minutes ago and the app was acting odd.  Checked again and I was logged out and cannot log in.

[Jsonic]

Same problem here, Fitbit.com not available 

Problem exist both on Wifi and 4G

[dbush13]

Mine hasn't synced since this morning at 5:27 a.m. central time.  I've unpaired, disconnected Bluetooth on my phone, turned the phone and Versa off several times, still nothing.  I saw a very quick message on my phone (it was there for about a second) that there were server issues.

[adamopal]

Same for me as well.

I don't like the new look, and I can't figure out to go back.

[amylacc]

I am missing total step counts, and various other parts of the dashboard in the android app. This is apparently due to a recent update that broke the app, yet it doesn't appear to be acknowledged anywhere by Fitbit itself. It is apparently recording all the data (despite repeated and constant sync failure) which shows up in the online dashboard. 

[Transmlssion]

I'm also having problems with the android app.  My charge 3 wasn't syncing, so this is what I've tried.  

1. Rebooted the fitbit
2. Rebooted my phone (Galaxy S9)
3. Force stopped the app.  
4. Cleared apps cache
5. Updated the app
6. Uninstalled and re-installed the app.

I'm still unable to log into the app on Android.

[StuDG6784]

Looks like it's come back for me!

Anyone else starting to see data again?

[SunsetRunner]

None of the above suggestions helped me however going to settings and clearing the Fitbit cache brought everything back to normal.

[adamopal]

Yep.  It is back online for me.

[SheilaHoff]

Hmmm....I posted my whole story on the AltaHR board before finding this thread. I'm a bit confused by all this because my husband has the same Android phone and version but has a Fitbit ChargeII instead of the AtraHR and his is working fine. He didn't get any messages.

I was getting "Fitbit.com is unavailable. Please try again later." But after doing troubleshooting including uninstalling entirely, now when I go into Account to see if I need to set it up again (which it appears I do) I click on setup device it says Network operation failed. Fitbit.com is down for maintenance. 

But my husband just synced his no problem. WHAT is going on here????

[SteveH]

Mine just let me log in again - could it be fixed?

[Misalem]

It seems to be fixed. I logged in just now.

[kfelix1]

Mine appears to be working just fine now. I was able to log in and get my device synced up. App is working fine.

[SheilaHoff]

Interesting. Since you said that I tried again. It looked like it was going to work but now it tells me that my email address is already taken by another Fitbit account! NOT! Fishy.

Needed more patience. Wish they'd post when they're messing with the system! I rebooted and can now login as usual w/o reconfiguring. All seems well again.

[SteveH]

Are you sure you didn't accidentally select "join fitbit" rather than "sign on" - it sounds like you are trying to create an account

[SunsetRunner]

Mine also let me back in.  Yes, be sure to select "Sign on" and not "Join Fitbit"

[SunsetRunner]

Hurray! it's back for me too.  Hopefully there won't be any more issues, at least for a while..keeping fingers crossed 🙂