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Flex not synching with Google Pixel 2

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‎08-28-2018 19:04

‎08-28-2018 19:04

My Fitbit flex is not synching or communicating with my Google Pixel 2. I know there was an update, which has been updated on my device. My Fitbit is still working, but the app just says it's searxhing for the device. It's very frustrating.

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‎08-30-2018 05:51

‎08-30-2018 05:51

Welcome to the Forums @Oldschool2.

 

It is very possible that this is happening because the Pixel 2 is not part of the supported devices list. This means that the app is not fully optimized to work with that phone.

 

There have also been several recent updates to the app, which could've caused further incompatibility issues. It is possible that it can work as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot guarantee it. Some users have mentioned that following the steps in this article has helped them when using phones that aren't on the list. Maybe you could give it a shot.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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