Flex not tracking steps and sleep

[Georgina1987]

Have a fitbit flex had it nearly a year now and all of a sudden the app has stopped working?,just keeps saying its sycing but nothing comes up like steps or hours of sleep!ive fully charged the watch but still no luck-please help!

Moderator Edit: Updated Subject for Clarity

[SantiR]

@Georgina1987 Thanks for joining the Fitbit Community! That is very strange! Do you see the step and sleep tiles on the app?

I recommend performing a restart on your Flex. Do this a couple of times. This should fix any tracking issues your tracker may have. 

Try that out and let me know how it goes! 

[Kelley1031]

@Georgina1987 

Also try turning your phone off and back on after resetting your flex. I've had mine 1 1/2 years and it did that a month ago I reset it and two weeks later it did it again.  I reset the flex and still didn't work so I restarted the phone and it worked. Fitbit has a customer service number and they can talk you thru it. 

[Georgina1987]

Thankyou xxx

Sent from my iPad

[Kelley1031]

No problem

[Georgina1987]

It's worked👏🤗yey thankyou,saves me few pennies buying a new one.

Sent from my iPad

[Kelley1031]

I am so glad that was my concern with mine. I didn’t want to have to get a new one either.

[SantiR]

@Georgina1987 Thanks for your reply! I'm so glad to hear that the problem was resolved and that you are back on track now!

@Kelley1031 Thanks for your awesome help! 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with, check this friends thread to add some! 

See you around! 

[Kelley1031]

No problem