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Flex stopped syncing

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‎07-09-2019 04:55

‎07-09-2019 04:55

My last update was yesterday around 1:20pm. Since then I've updated the app. Deleted and reinstalled my Fit bit app. Tried to delete and reconnect my my device but now it keeps saying can't find device which is fully charged. Now what? I have Samsung 7.0.

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4 REPLIES 4

‎07-09-2019 05:05

‎07-09-2019 05:05

A couple of things to try:

 

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‎07-09-2019 05:20

In response to SteveH

‎07-09-2019 05:20

Thanks for responding! Still no success with restarting phone or the paperclip step.

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‎07-09-2019 05:37

In response to WalkingPastry

‎07-09-2019 05:37

That doesn't sound good. There are a few more things to try in fitbit's troubleshooting guide at Help article: Why won't my Fitbit device sync?

 

Hopefully something in there will help. If not, then as it says at the end of the document, it's probably best to contact customer support. If they can't fix it they can check your warranty status and advise on your options

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‎07-09-2019 05:43

In response to SteveH

‎07-09-2019 05:43

Much appreciated!

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