help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forced Upgrade (I had to use the "improved" UI to get my Flex to sych with my Samsung 10e)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2019 20:02 - edited ‎11-07-2019 09:34

‎11-06-2019 20:02 - edited ‎11-07-2019 09:34

To get my original Flex to synch with my new Samsung Galaxy 10x, I was forced to "upgrade" to the new smart phone interface. I hated it back when it was introduced and I hate it now.

 

I still get error messages that the "devise is not located."

 

This really is an unresolved technical issue. WHY?

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎11-07-2019 09:32 - last edited on ‎03-07-2025 08:16 by Fitbit Moderator

‎11-07-2019 09:32 - last edited on ‎03-07-2025 08:16 by Fitbit Moderator

@NY2TX It's great to see that you've visited the Fitbit Community!

Let me help you with your Flex not syncing with your phone. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-07-2019 09:38

In response to AlvaroFitbit

‎11-07-2019 09:38

Seriously? I had to go the user interface that I dislike, just to get my original Flex to synch with my Samsung 10e. Your "fixes" won't address the real issue. PLUS, whereas I was able to use "all day synch" with the old interface, the new "improved" interface doesn't give you that option.

Best Answer
0 Votes

‎11-10-2019 03:44

In response to AlvaroFitbit

‎11-10-2019 03:44

So I just received an email that asked,"Did one of these responses provide the answer you needed?"

 

My answer is a loud and resounding "NO!" I didn't get a helpful response.

Best Answer
0 Votes