Friend message notification not clearing and keep showing as unread

[sdtd]

After reading a Friend's messages, the count number for Unread messages goes down. But when I reopen App, it has the same four messages listed as Unread. Have tried re-reading them. Tried restarting phone.

Suggestions?

Moderator Edit: Updated Subject For Clarity

[BocaBuckeye]

Thanks a bunch for your reply. Looking forward to hearing when the  fix is available.

[summersrl]

Fitbit has been giving the same reply since well before I started this thread. Given the many months that it has been (and that they are saying they still do not expect to fix this in the immediate future) I suspect we'll never see a fix. 

[bringmeabudd]

Does that mean no one will be following up with me from when I spoke to Customer Service? The tech said someone would get hold of me, so far, nothing. That’s when I decided to reach out in the forum. Wondering if the forum is where I should go first in the future?

[summersrl]

I will be most pleased if someone from Fitbit actually reaches out to you.
I'll also be highly surprised. This is a long-lived issue. You'll find
other posts that predate mine (and, mine is quite old at this point). I
don't know what they could learn from you that they haven't heard from
hundreds of others. However, I'm old and cynical. I'll try hard to be
optimistic. Let me know if someone does contact you!

--

[LanuzaFitbit]

Hello everyone.

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Msavage4712]

I’m going to knock on all the wood in my house...it seems to have been fixed with the recent app update.  For now.

[bringmeabudd]

I just checked mine and it’s still there 👎🏼

[LanuzaFitbit]

Hello @bringmeabudd and @Msavage4712.

Thanks for sharing your experience @Msavage4712. Hopefully it continues to work correctly.

@bringmeabudd thanks for taking the time to check on that.

As soon as we have any details on the matter we will be sure to let everyone know.

Feel free to reach out with any further questions.

[Trislave3]

Yep. And I’m having the problem on both my ionic and my iPhone with different notifications. 

[LanuzaFitbit]

Welcome to the Forums @Trislave3.

Thanks for letting us know.

As mentioned before, restarting your Fitbit should do the trick. 

The moment we have any updates on the situation we'll be letting everyone know about it.

Feel free to reach out with any further questions.

[summersrl]

This is the same advice that Fitbit has been giving since I started this
thread (several months ago). It doesn't work - or at least - doesn't work
for everyone.

[LanuzaFitbit]

Hello @summersrl.

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[summersrl]

I received this same message a year ago. Like I said earlier....FItbit
doesn't have a clue as to what causes this and how to correct it. Just
something we have to live with.....

[bwell]

Why can fitbit just put in a delete option for messages. What is the thinking behind having to wait 30 days for a message to automatically be deleted.