Getting "Device not Found" Error Message

[Gleannah]

Just yesterday my phone stopped syncing with the Fitbit.  I tried logging out if my account and logging back in.  I can see the steps taken on my device (Alta) but not on my phone.  It is a new replacement phone.  I downloaded the Fitbit app and everything worked for a day.  Now I get the message 'no device found'.    ??????

Moderator edit: Clarified subject

[Simonr67]

Customer service just advised deleting, resetting and re installing the app, I told them I've done it all several times and communication is now dead, no reply from them. 

[Allenkaufhold]

Well, it's been since june.  this thing is limping along, having to restart the phone almost every day.  Deleted the app, Reset the fitbit.  

This has been happening since the update I received back in may or june that said could not turn back from.  

Any word yet?  as you can see from this thread, which you replied to once, We are still having problems.  If it's just us, do something to make us happy.  If its a more serious problem that is affecting all users, then fix it.  

[Simonr67]

Totally agree, get this sort out so we can enjoy our expensive device! 

[Chasesmommy]

My problem is caller ID shows the same person matter who is calling even telemarkers are coming up as my husband.   Very.stressful because he is disabled and I always think.something is wrong. It worked fine until two weeks ago.  I've tried everything

[Batty1]

You spent hours talking to support because FIT BIT versa is the worse watch ever. I've owned this $200.00 piece of junk for over a years now and it has never ever synced it's information properly, it's a random syncing watch..you can do all their fancy suggestions and you still won't get the watch to sync everyday. 

[Allenkaufhold]

I've also been having different Caller ID showing.  Was wondering and now know I'm not the only one!  What the heck is going on.  Glad Christmas is coming.  I thing i'll go for the Samsung.  I'd been saving for an upgraded FITBIT and one for my Grandson, but now I'm looking at the Samsung ones.  

[rollinncoaster]

This problem has happened for quite a while. With the latest updated it stabilized for me where I got a solid week without having to restart the phone, watch, etc... 

Notifications come in, stats are synced, all great. 

Today, it stopped working again. Same issue as before (no notifications, no syncing, device not found errors, etc..). 

I was strongly considering the Versa 2, but hesitant to buy this piece of junk. I feel that I stayed with Fitbit and it's issues for quite a number of years, but I don't think we should stick around. New alternatives are out there and I strongly suggest to look at something else before investing $200 on a watch like this. 

[Djdecant]

Other than what I have posted, I have no idea...

[yaroslavvb]

I'm too having this problem. I get device not found and things not syncing, it will occasionally start syncing with no input from me. IE, I pick up the phone, and see things connected and working, but then it goes several days with no syncing and 'device' not found messages until recovering again.

My experience with Fitbit support has been 'restart phone, reset fitbit, reinstall app" which had no effect, however I'll try this again if someone had success with it.

[Neruok]

Apologies for delay in response. My issue may be different from the
majority of users. The lights on the back of my versa are defective and I
have been offered a replacement by the support team - my versa is still
under warranty. I wish you all the best with your ongoing issues.

Annie Mac :scorpio:

[Neruok]

The lights on the back of my versa are defective, hence why I am having
issues. I have been offered a replacement as it is still under warranty. I
hope you have a positive outcome.

Annie Mac :scorpio:

[rollinncoaster]

How does one know the sensors are defective?

[Neruok]

They are not working. They should be green. The fitbit doesn't charge. I
cannot reset it. The screen is black. The device is dead. I went through
all the troubleshooting tips to no avail. Hope this helps.

Annie Mac :scorpio:

[HGT155]

Yep same here with my 16 month old Ionic. Worked perfectly until 1-2 months ago when I noticed it seems to not be syncing all the time and notifications not coming through. Now I'm getting device not found error all the time. I'm good with tech and have tried all the fixes from the forums but nothing works which suggests to me it's not a fix a reset will change. It's either faulty hardware or Fitbit software, as it appears a common error I'm going to suggest it's a Fitbit software issue. So come on Fitbit sort it out!

[Simonr67]

Hi, earlier I posted a copy of a direct message from fibit, they admitted its a software issue and they are working on a fix. So hopefully a working device soon 😁

[Allenkaufhold]

Can you post that message in here.  I don't see it anywhere.  Since they are working on a fix, wouldn't it be nice if their representative who showed up in here earlier posted something?  Let everyone know?  Sloppy

[Allenkaufhold]

Has there been a fix yet?  haven't seen any posting from anyone from FITBIT about this in a long time.  Will we get our devices working properly?  

[Simonr67]

This was my reply from fitbit. 

Hello Simon,

Thank you for contacting us through our Twitter account regarding your Charge 3's syncing issue. Let us help you further with this one. 

We appreciate your efforts troubleshooting this issue with us. 

Thanks for letting us know about this issue.

We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Simonr67]

This was there reply. 

Hello Simon,

Thank you for contacting us through our Twitter account regarding your Charge 3's syncing issue. Let us help you further with this one. 

We appreciate your efforts troubleshooting this issue with us. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

They are aware and are working on it. 

[Optron]

That sounds too standard. Like "We will call you" when you are on a job interview...