Goal day challenge not syncing

[Tolbc]

When I hit my steps for the day, my Fitbit vibrates. I get a pop up notification on my device and it shows on my Fitbit app dashboard. But in the goal day challenge I only show as x% of goal (today  it stopped at 79%) and stays  like that until the end of the challenge no matter how many times I sync. This happens day after day. 

[RicardoFitbit]

Hi @Tolbc, welcome to the Community Forums!

Thanks for bringing this to my attention, the information that was shared in your post is really appreciated. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Which Android mobile device are you using? If possible, please send me a screenshot of the x% issue (you can refer to this post to attach an image into your post). Also, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Keep me posted and let me know if you have any additional questions. 

[Tolbc]

Thank you @RicardoFitbit 

I did those things. 

It works sometimes and not other times. 

I'm trying to attach a screenshot and show today. I set steps for 5000. I hit that but you can see below it says in goal day challenge only 81%

 

[RicardoFitbit]

You're welcome @Tolbc, thanks for your reply too.

I appreciate your effort troubleshooting this situation with me, also, thanks for attaching an image into your post. So we can move forward with this situation, can you please let me know which Android mobile device are you using to check your stats on the Fitbit app? What happens when you tap on the Goal Day challenge tile? Below you can find possible reasons for this situation: 

1. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
2. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
3. All challenge participants are not in the same time zone. 

For more information and details about challenges please check this help article.

I'll be around if you need anything else.

[Tolbc]

Ever since the latest update many of us are being bombarded with notifications when our friends clear their dashboard of old challenges, with messages that say "Ralph quit." Is there a way to clear dashboard of old Goal Day, Workweek Hustle, etc. that are finished without everyone who participated being notified that we quit? Just to clarify these are challenges that are already over/completed and are just cluttering up the dashboard.