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Google play displays device not compatible

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‎08-05-2021 12:13 - last edited on ‎08-05-2021 16:49 by Fitbit Moderator

‎08-05-2021 12:13 - last edited on ‎08-05-2021 16:49 by Fitbit Moderator

I have a Samsung j5 2016 and tried to download the fit bit app again after it wouldn't work.  It says device is not compatible?? Any help as I'm not sure why as it's always worked before?! Thanks 

 

Update: Hi I've been having problems for months with my charge 3 not syncing to my phone & not recording things properly on the watch. I deleted the app & went to Google play to download the fit bit app again to my Samsung J5 2016 phone. It said that my device isn't compatible, anyone else had this?? I've never seen this before!! 

 

Moderator Edit: Clarified subject & Merged posts

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‎08-05-2021 12:17

‎08-05-2021 12:17

Hi @Mama_Smith  your posts were merged as cross posting is discouraged. here is the article about compatibility of the devices - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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