HELP - set up is a closed circle.

[green.meeple]

This has just been incredibly frustrating. 

I have downloaded the app- which gives me exactly two options. Sign in with Google, or sign in with Fitbit. If I choose Fit bit it wont allow me to make a new account only to sign in with an existing one. If I go to google it tells me to go back and sign in with fitbit to connect google. 

I have managed to navigate myself here and technically make a profile (although it was hard to find how) but it DIDN'T ask me to make a password - and I can't find a way to change/edit one. And since the only sign in I can access want'ss me to put in an existing password I am left with no options.

This feels like fitbit ported it's services over with no thought about how a new user get's into the system.

Please can someone help? 

[Rich_Laue]

Hello @green.meeple when you made an account to post here, you created an account that Signed in with Google. At this time, you also created a Fitbit account. Tap or click here to go to your Fitbit profile 

You are correct that you did not create a password. However, you where asked to confirm your Google account, because you chose to login with your Google. Account.

So let's 

• Open the Fitbit App
• Tap Log in with Google
• You will now choose a Google account from a list. 
• If Google can not confirm that it is you. Google will ask for conformation. 
• This usually will be the way you unlock your phone. Or your Google password 

[green.meeple]

I have tried that - but after 'choose a Google account from a list.' I get this:
https://cdn.discordapp.com/attachments/1024705294577705051/1257783259086065837/Screenshot_20240703_0... 

so following those instructions I click 'Sign in with existing Fitbit Aaccount' and I get this:

https://cdn.discordapp.com/attachments/1024705294577705051/1257783258591006802/Screenshot_20240703_0... 

I tried my goggle loggin incase that's what it was after - but that wasn't right. And as stated - i don't have a Fitbit account password, so I am still stuck. 

[Rich_Laue]

Your first screen shot tells me that you dont have a google login with Fitbit. My thought is to try the forget your password found in the second screenshot. 

Chhose your most likely email to type in, then tap. 

[green.meeple]

Have tried to do the password reset twice now and I havn't gotten any email contact (yes, I checked spam).

[Rich_Laue]

Well somehow you are logged into this website, have you checked your password manager? 

You may have to Contact Fitbit . I've run out of ideas and am not sure what way you created an account. I believe that creating an account through email may be disabled.