HR graph not showing data 'no measurements'

[catkitty]

HR tracking is on my Inspire HR, logged in and out, reinstalled app, heart rate showing on my inspire HR but no graph data. Gives message 'no measurements'

[LanuzaFitbit]

Hello @catkitty.

Thanks for bringing this up and trying those steps to try to get it to work.

In this case I'd recommend that you try clearing the app's cache to try to get it to work. It is possible that the information is not loading correctly because of the saved cache.

Let me know if you have any further questions.

[HannahBrads]

I am having the same problem with my Inspire HR. It is measuring my HR, and I can see my current HR on the app but when I click on the dashboard, it says 'no measurements'. I have tried unloading and reloading the app, restarting my phone, clearing the cache, setting all the permissions and it still isnt working! Any advice?

[LanuzaFitbit]

Hello @HannahBrads.

I apologize for the delay in my response. Thanks for reaching back and trying all of those steps to get the information to show up.

Could you share a screenshot of what you are seeing? In addition to that please let me know what phone is it that you are using, what app version and what Android version are you running. 

I look forward to your reply.

[HannahBrads]

Hi Lanuza,

About an hour after I posted the message, it all started working and has been fab since! So i think it just needed some time to settle. Thanks so much for replying though!



Sent from my Samsung Galaxy smartphone.

[LanuzaFitbit]

Hello @HannahBrads.

I apologize for the delay in my response. Thanks for letting me know that it started working after that.

Glad to read that everything seems to be working properly. Hopefully it continues to work like that and there are any other issues.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if there are any other questions.

[Katibird]

I'm seeing no measurements for my heart rate after clearing the cache,  forcing the app to stop,deleting and reinstalling the app, unpairing and repairing my inspire HR and giving the app all conceivable permissions. I have a Motorola phone and it says it's supported and I have the latest update. Any way someone could give me something else to try?

[LanuzaFitbit]

Welcome to the Forums @Katibird.

Thanks for listing all of the steps that you have followed to get your HR information to display in your account.

In this case I'd like to ask you to share a screenshot of what is it that you are seeing on your account. That way I can better understand what is happening and how to make sure you get the information to show.

I look forward to your reply.

[X18WAT]

Hi

I'm also having the issue above. I've tried everything suggested and nothing is bringing up the graph. I'm on a galaxy s10 and installed the update, just got my fitbit inspire HR today

It wont let me upload a screenshot but it shows my HR on the tile on the 'homepage' but when i click into it its a white screen that says 'No Measurements'

[Colinm39]

On my Ionic I have just noticed 3 days of no RHR graphs even though manually added activity shows the HR activity. The Ionic shows the correct RHR for those days so it's just a plotting issue.

Ironically I have just updated to App 3.2, gave it a few syncs,

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@Katibird wrote:

I'm seeing no measurements for my heart rate after clearing the cache,  forcing the app to stop,deleting and reinstalling the app, unpairing and repairing my inspire HR and giving the app all conceivable permissions. I have a Motorola phone and it says it's supported and I have the latest update. Any way someone could give me something else to try?

---

and now everything is normal and the RHR graphs are there.

[Yellowcow]

Me too. Received my Inspire HR today and showing heartrate on the tracker but not on the app. If I click on the heart icon it says no measurements. I have a Huawei P20 Pro

[novit0]

I'm having the exact same issue. No heart beat graphs. Says no measurement. Fitbit versa + Google Pixel 3A

[Dopesdopes]

I have the same phone and am having the same problem, did you manage to find a fix for this?

[HannahBrads]

I just left mine overnight and then it worked- hope yours does too!

[Dopesdopes]

Ah fab, fingers crossed!