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HR won't connect to Blackberry KEYone

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‎02-09-2019 02:49 - last edited on ‎02-10-2019 06:29 by Fitbit Moderator

‎02-09-2019 02:49 - last edited on ‎02-10-2019 06:29 by Fitbit Moderator

Alta HR (BlackBerry Keyone) phone started not synching so reinstalled app and removed to Re pair. Now won't connect - will find HR to enter code then just spins wheel and times out. Have tried multiple times. Any solutions?

 

 

Moderator edit: Clarified subject

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‎02-10-2019 06:29

‎02-10-2019 06:29

Welcome to the Forums @SarahDoddle.

 

Thanks for trying those steps to get your Fitbit to sync.

 

This might be happening because the Blackberry KEYone is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the setup.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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