HTC 10 support MobileTrack?

[Bayness0]

Are you going to support mobiletrak on the HTC10? If sp whe?.

Moderator edit: edited title for clarity

[AlejandraFitbit]

It's great to see you around @Bayness0 Actually, HTC 10 is not a compatible phone. I recommend checking our list of Compatible Mobile Devices for any update. In the meantime, you can sync with your computer or a compatible phone.

Keep the stepping up! 

[Bayness0]

I know it is not compatible, hence asking when, or if, it will be.

[AlejandraFitbit]

That information hasn't been provided @Bayness0. As recommended, keep an eye in the list of Compatible Mobile Devices for any update.

Happy stepping! 

[Bayness0]

I will just move away from fitbit. By the way 'happy stepping' to those of
us for whom your devices do not work is just running salt into the wound.

[TummyGub]

I agree. It's a serious issue if fitbit can't work with a leading phone such as HTC 10 and the tone of these support responses is pretty condescending.

[Bshley]

Why HTC M8、M9 and HTC 10 can't use Mobile track function. 😞

Can it been fixed ?

[SunsetRunner]

Hi @Bshley

From the Fitbit Article (more information about mobile track in the article)

http://help.fitbit.com/articles/en_US/Help_article/1875

'Beginning in mid-May 2016, we'll no longer provide support for the MobileTrack feature on HTC One M8 mobile devices. Recently, Google and HTC made some changes that prevents the MobileTrack feature from functioning properly in the Fitbit app for Android on the HTC One M8 device. The focus of our efforts moving forward will be to provide MobileTrack on a larger number of newer Android mobile devices. 

We apologize for any inconvenience this may cause. We recommend using a Fitbit tracker to continue tracking your activity.'

[Bshley]

Yes, I know that.

But my device is HTC 10 but not M8.

And Fibit didn't announce that they would not support HTC device in the future.

So I want to confirm if my HTC 10 can use Mobile Track function recently...

Thank you Mystique 🙂

[SunsetRunner]

Curious about this to.

Wishing a wonderful day

[CindyFitbit]

Hey there @Bshley thanks for joining us here! HTC 10 is not a supported device to sync, at this time time, we do not have information about plans to support syncing or MobileTrack, please keep an eye on our channels of communication for any update. 

Many thanks for your help here @SunsetRunner! 

Welcome to the Community, see you around! 

[SunsetRunner]

Much appreciated @CindyFitbit 

[ErickFitbit]

@Bshley @SunsetRunner Currently, the only MobileTrack supported mobile devices are the Nexus 5X and Nexus 6P devices. You can find out more information about the MobileTrack feature here.

[RodrigoFitbit]

Hey guys! @Bayness0 @TummyGub as @AlejandraFitbit it's a pitty that the HTC 10 is not a compatible device although it has all the requirements. I will ask people that could know this and I'll get back to you as soon as I know something.

[mikodh]

Hi.

I bought a fitbit charge2 and have a HTC 10.

I am very dissapointed that the HTC 10 does not work with fitbit.

Please do something.In other case I have to return my charge 2 and buy another tracker!

[SolangeE]

Hey, @mikodh! Thanks for joining in!  The list of compatible devices, is constantly being updated, so hopefully it will be added soon. In the mean time you can post a Feature Suggestions to increase the chances of this and then share the link here! 

See you around.