Have to re-login frequently after message "Unable to send message"

[CozyWazHere]

The android Fitbit app keeps forgetting me and I have to log back in.  After entering my credentials, I get a pop-up saying "Unable to send message.  Please try again later".  I immediately attempt to login again and it works.  This happens frequently.  

 

Moderator edit: Subject for clarity.

[rrreuter]

I too have this issue. It started when I got my new Samsung S24+.  I have no problem with the fitbit app on my Note20. I have to login every day or so. The first time I attempt to login I get  "unable to send message" error. I close the app and try again and can get it. I do not stay logged in like before and have to re-login every couple of days. I have done the clear cache, force stop, and power off and back on, which was unsuccessful. 

[RodrigoMFitbit]

@rrreuter Welcome to the forums. Thanks for the explanation. The trend is Samsung devices and the S24 and S23 specifically. I appreciate you taking the time to share your own experience and what you have tried. The good thing is that the login does work. I reported this already and Fitbit is working on a solution. I really appreciate your patience regarding this matter. As soon as I have more information, I will let you know. 

[Maisyloco]

I got so tired of relogging in that I created a new gmail account which I DID NOT want to do. I should have been able to use my current gmail account with fitbit and merge both accounts but that is not an option.

[RodrigoMFitbit]

@Maisyloco Thanks for your reply. Did you face difficulties trying to merge the accounts? Did you get an error message? There is indeed a way to merge them: How do I move Fitbit to my Google Account?

Are you saying, since you created a new account, the error message no longer pops up? Thanks in advance. 

[Maisyloco]

It kept telling me that gmail was connected to a different fitbit account and to create a new gmail account. I've tried the merging thing before and it wasn't working.

[D777777]

I have a Samsung s24 ultra and have this issue, I also had this issue previously with my note 20 ultra. It's frustrating to be paying for premium service and have to go through the hassle of logging in every time, then get an error, then logging in again and it works. My wifi works great, I've cleared the cache, forced stop, restarted my phone and still having the issue! This has been going on for several months, why hasn't fit it fixed this issue? 

[rrreuter]

Thank you for the update. Have a great weekend.

[RodrigoMFitbit]

@Maisyloco Thanks for the reply. Did you happen to read the whole article? There is this section as well: Why can’t I move Fitbit to my Google Account?. Several factors are involved. You can check some of the reasons there. 

@D777777 Welcome to the forums. Thanks for reaching out about this situation. We have reported this already and Fitbit is working on a solution. I appreciate your patience!

@rrreuter Thanks for your understanding and patience. Very much appreciated. You too have an great weekend. 

[67Healey]

Count me in as well 😞

Same as all the others on this thread - no issues on my previous S20 - but now with the brand new S24 ultra it's happening. Android version 14, One UI version 6.1, Fitbit app version 4.12.1.

Not that I'm a techie, but seeing this seems to people with new Samsung's, I wonder if it is due to something in Smart Switch that we probably all used when we upgraded our phones? Just a thought..

[Red1982]

Same problem since getting an S24 have to login every time, reinstalled fitbit on my S22 to check if it was the same but it was fine. Not sure if its connected or not but also since changing to the S24 the battery on my sense 2 is only lasting just over a day, some times not even a day

[RodrigoMFitbit]

@Red1982 Welcome to the forums. @67Healey Good day to you all. Thanks for reaching out about having to log in repeatedly and the details. 

This only confirms that the latest Samsung devices are affected by this situation. Please note that this has been reported already. Fitbit is working on a solution. As soon as I learn more about this, I will let you know. I really appreciate your patience regarding this matter.

[Caroline123.]

I am also having this problem, really awful

[Mynameischristy]

Has this update been released yet? I'm still having this problem and have had it since December.

[Black4ice]

Interesting, I haven't run into this issue for a while now. I did see the 2/28 post that said a new update of the app was coming out, and they hope that will fix things. At least for me, it seems to have been fixed. (Or I've just been just lucky recently).  

Sadly, I don't recall doing anything to change or update the app on my phone, so I'm thinking something happened automagically.

[RodrigoMFitbit]

@Caroline123. Welcome to the forums. @Mynameischristy Thanks for reaching out about always having to log into the Fitbit app.  @Black4ice I am glad to read you are no longer affected by this situation. This was escalated and Fitbit is working on a solution.

If anyone is still experiencing this issue, I beg for your patience. Thanks in advance!

[Mike6624]

New phone s23 and getting the same problem.  Was fine on my s2o

[Pamcrt2002]

I'm having the same issue. Any luck on fixing this? 

[RodrigoMFitbit]

@Pamcrt2002 Welcome to the forums. Thanks for reaching out about having to log in frequently. Please note that we have reported this already and Fitbit is working on a solution. As soon as I have more information, I will let you know. Thanks for your patience. 

[RodrigoMFitbit]

@Mike6624 Welcome to the forums. Thanks for taking the time to contact us about having to log in frequently on the Fitbit app. Please note that we have reported this already and Fitbit is working on a solution. This seems to be affecting Samsung users. As soon as I have more information, I will let you know. I really appreciate your patience.

[Blarsgaard]

I still need to sign in every day with.my new S24.  IRRITATING, please expedite the fix!