Health Metrics tile crashing on Android

[Toey555]

Everytime I try to open the Health Metrics app on the dashboard, the app crashes. Any ideas as to whether it is an app issue or when it'll be sorted? 

I'm using a Samsung S7

Thanks 

D

Moderator Edit: Clarified subject

[Dgentry]

Also same issue

[Dgentry]

Using moto e5 plus, 

Version 8.0

[Dgentry]

Moto e5 plus

Version 8.0 android

Fitbit version 3.3

[SilviaFitbit]

Hi everyone!

Thank you so much for sharing the device info. Currently this is an issue that's affecting users who have Android 8.0 installed on their phones, our team is already aware of this and it should be fixed in the next Fitbit app update which will be available in the second week of October. Your patience and understanding is truly appreciated while you receive the update. 

Let me know if you have any additional questions. 

[HughLR]

Android 8.0.0

Samsung A5

[DudleyKitty]

Me too.  It was new to me and always crashes. 

[Pegspanish]

Everytime that I press on health metrics on my fitbit screen the app shuts down.  The health metrics is part of premium.

[Ticktock123]

Same issue

Android version 8.0.0

Fitbit version 3.30 (20243526)

Samsung A5

[Aldures]

Galaxy S7 with Android 8.0 version and Fitbit app 3.3

Hope this helps

[Lucidanne]

I am getting the same thing on Samsung S7 (Android version 8.0.0). Fitbit version 3.30 (20243526).

[Steve53]

Same issue:

Samsung S7

Android 8.0.0

[SilviaFitbit]

Hi everyone! Thank you for taking the time to share your phone model and OS installed. Your patience and understanding while this is resolved is appreciated, we expect to have a new Fitbit app version available around the second week in October, this should resolve the issue you're experiencing with the Health Metrics tile. 

I'll be around if you have any additional questions! 

[HowardL168]

Thank you!!

[HowardL168]

Thank you!

[Lilahupa]

Thank you!

[HowardL168]

The update for the Fitbit app on Android is available. I've updated my app, and indeed the Health Metrics button and resulting dashboard now works! 😊

[SilviaFitbit]

Hi everyone! 

Just wanted to let you know that the new Fitbit app version has been released to all users, please download it and test your Health Metrics tile, it should be resolved with the new app update! 

As a side note, here's more information about the health metrics tile in the Fitbit app! 

I'll be around if you have any additional questions.