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Heart rate data doesn't appear for runs initiated on app

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‎10-09-2019 13:27 - last edited on ‎10-10-2019 14:36 by Fitbit Moderator

‎10-09-2019 13:27 - last edited on ‎10-10-2019 14:36 by Fitbit Moderator

17th of July 2019 was the last day heartbeats were registered from my Fitbit Charge 3 when I initiate runs on the app on my Android 8.1 Motorola Moto G5S Plus mobile phone. After that day, no heartbeat data no more on runs. Help?!

iMarkup_20191009_220213.jpg

 

iMarkup_20191009_222617.jpg

 

Moderator edit: updated subject for clarity

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1 BEST ANSWER

Accepted Solutions

‎10-10-2019 14:54

‎10-10-2019 14:54

Hi @Rik181. Welcome to the Community Forums.

 

Thanks for the screenshots showing what is displayed on the Fitbit app, and for explaining that this happens when using MobileRun. Our team is aware of this situation affecting some of our users and they're currently working to identify a resolution as quickly as possible. While there isn't a time frame, be sure that your feedback won't go unnoticed and will be passed along to our team.

 

I'll be around if you need anything else.

View best answer in original post

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0 Votes
4 REPLIES 4

‎10-10-2019 14:54

‎10-10-2019 14:54

Hi @Rik181. Welcome to the Community Forums.

 

Thanks for the screenshots showing what is displayed on the Fitbit app, and for explaining that this happens when using MobileRun. Our team is aware of this situation affecting some of our users and they're currently working to identify a resolution as quickly as possible. While there isn't a time frame, be sure that your feedback won't go unnoticed and will be passed along to our team.

 

I'll be around if you need anything else.

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0 Votes

‎02-27-2020 03:32

In response to LizzyFitbit

‎02-27-2020 03:32

+4 months later, any news about a fix?

Best Answer

‎11-16-2020 06:03

In response to Rik181

‎11-16-2020 06:03

+12 months later, any news about a fix?

Best Answer

‎02-25-2021 03:28

In response to Rik181

‎02-25-2021 03:28

+17 months later, any news about a fix?

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0 Votes