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Help...dashboard not showing all info

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‎08-08-2017 23:32

‎08-08-2017 23:32

Hi, 

 

I have had to change from the iPhone to the Samsung. My app is installed and connected but my dashboard isn't showing quite a few things, I don't have: steps, sleep, heart rate. I think that's all that I don't have. Can any one help me? 

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6 REPLIES 6

‎08-09-2017 09:29

‎08-09-2017 09:29

http://help.fitbit.com/articles/en_US/Help_article/1263/?l=en_US&c=Topics%3AAndroid&fs=Search&pn=1#r...

Try scrolling to the bottom of the dashboard on your phone, click on the red "Edit" button.

Find the tiles you are missing and click on the + sign to add the tiles (or - sign to get rid of them).  Then click the red "Done" box at the bottom.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-09-2017 10:24

In response to JohnnyRow

‎08-09-2017 10:24

Oh I've tried this but the tiles I want are missing. I'm wasn't sure if it was because I've gone from I phone to an android.


Sent from my Samsung Galaxy smartphone.
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‎08-09-2017 10:24

In response to JohnnyRow

‎08-09-2017 10:24

Oh I've tried this but the tiles I want are missing. I'm wasn't sure if it was because I've gone from I phone to an android.


Sent from my Samsung Galaxy smartphone.
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‎08-09-2017 11:00

In response to Fredsmummy

‎08-09-2017 11:00

Those tiles should all be available on Android app also.  I just searched and found some people solved similar problem by deleting, then reinstalling, app on phone. Just make sure you remember your ID (email) and password. Do a sync right before to make sure no data gets lost - sync will get all data to master database and be there with user name.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-09-2017 11:46

In response to JohnnyRow

‎08-09-2017 11:46

Thank you for researching for me ☺ I've just done it and no such luck. I think I'll try and call them tomorrow. 


Sent from my Samsung Galaxy smartphone.
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‎08-09-2017 11:46

In response to JohnnyRow

‎08-09-2017 11:46

Thank you for researching for me ☺ I've just done it and no such luck. I think I'll try and call them tomorrow. 


Sent from my Samsung Galaxy smartphone.
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