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Help im losing time

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‎05-03-2017 05:44

‎05-03-2017 05:44

My fitbit HR is fully charged and i have done a reset. The problem is i let it sit on the bench for 24 hours and it keeps correct time, but as soon as i put it on my wrist it starts losing time. Within an hour i can lose 15 minutes and over a 6 hour period it lost 45 minutes.

Has anyone had the same issues or can help me please.

Thank you,

Dianne

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3 REPLIES 3

‎05-03-2017 05:52

‎05-03-2017 05:52

Hi @Di1964. I've not had that problem but I'd like to ask -- What is your Fitbit device paired to? And is the time on that correct? The time shown on your tracker should automatically match the mobile device or computer to which it is connected (paired). 

 

If the time on the paired device is correct, then you should probably contact Support.  Please let us know how this goes.

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‎05-03-2017 06:32

In response to SunsetRunner

‎05-03-2017 06:32

Hi Carol,My fitbit is paired with my samsung tablet.It has been fine for the last couple of years, it has just been the last couple of weeks tjat it has been playing up.I can sync it and leave it off and it keeps perfect time but as soon as i put it on my wrist it starts losing time.It is so strange


Sent from my Samsung Galaxy smartphone.
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‎05-04-2017 04:30

In response to Di1964

‎05-04-2017 04:30

Thanks for replying, @Di1964. This is very puzzling. Contact support and see what they say?

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