Historical data missing

[SunsetRunner]

I was going back over my historical exercise data yesterday and have noticed that some are missing. I also checked other areas (like calorie intake) and those are missing as well for the same date range. 

How can I fix this? 

[SolangeE]

Hello my friend, @SunsetRunner! It is nice to have you here. Please provide me as much information as you can about the missing data. I also, have a few questions. 

• What is the date range?
• When did you notice this?
• What is the information that's missing?

Let me know, I'll be around! 

[SunsetRunner]

Hi @SolangeE the data is now only exercise data, for one week in February. It is still on my desktop website dashboard. I only noticed this morning, I've logged out and logged back in and its still not showing

[SolangeE]

Hey there, @SunsetRunner! It is nice to see you.  Hmmmm...this is very weird. Do you remember if you recorded this information using your tracker, mobile track or did you logged this activity?

Are you checking this information on a computer or your mobile devices? 

Please, keep an eye on it and let me know if it happens again. 

[Terriann282]

I am also having this problem, I have a fitbit flex, ( going to upgrade next month)  but I noticed on my android app, I select Track exercise and have it set to Walk,  choose the GPS.  When I ma done, I see a nice map with all the stats then it disappears. It showed May 18, then the next day was May 29th,  worked for 3 days. the last entry showing was June 1st.  even though I have logged at least three times this week.  June 6-7-8 

[Pamela9]

I am also having this problem.  I had not logged in for some time and today saw that all tracking from June 26th through July 10th is gone!  I wear my HR2 always, except for bathing and charging.  Reloading and restarting did not recover the missing data.  Very disappointed, was tracking for medical purposes.

Tracking on mobile device and laptop.  Blue tooth and continuous sync on.

[Pbretz1628]

I just reinstalled my fitbit app and I have lost all of my past data. How can I fix this issue.

[SolangeE]

Hey, @Terriann282, @Pamela9, @Pbretz1628!  I'm sorry to hear that you are not able to see your previous data. Have you tried to restart your tracker and phone, and log out and in from the mobile App?

Let me know! 

[Pamela9]

Yes. I turned tracker off/on, reloaded app, logged in/out and logged on to the website via computer. Nothing changed. Still a 16 day hole in data.

[Pbretz1628]

I did everything that you suggested and nothing has changed.

[Pbretz1628]

  I am still not able to recover my data. I upgraded and lost all of my historical data.  I need to retrieve this in order to get my points on health app.

Please let me know what I need to do

[Pamela9]

I am also unable to recover the missing data, doing everything.  Hoping there will be an answer for us.