Hourly activity tracker

[Sampiecho]

I get the 250 steps, and it counts on my watch, but not always on my app (Android). For example, today I got 8 out of 9, but my app shows 7. Yesterday was all 9, but the app shows 8. How do I fix this?

[LanuzaFitbit]

Hello @Sampiecho, thanks for joining the Forums.

This is an issue that our team is already aware of. At this moment we do not have any details on the situation. Whenever we do, we'll be sure to let everyone know!

Let me know if you have any further questions.

[Kian23]

Same thing with mine!  It's frustrating 

[LanuzaFitbit]

Hello @Kian23, thanks for stepping in.

I definitely understand how frustrating it can be. I'll be sure to keep looking for updates whenever possible.

Feel free to let me know if you have any questions.

[musicwielder]

I'm having the same problem. I go out of my to make sure I get my steps in each hour - see it on my Charge 2 but when looking at the dashboard it shows I missed some hours. Argh!

It's seems to have started after one of the updates.

[LanuzaFitbit]

Thanks for stepping into the Community @musicwielder!

Thanks for sharing your insights on the matter. At this moment we still do not have anything to announce. I'll keep on checking and looking for a solution.

[Paul-Catt]

I have the same issue. I noticed that this can happen if I don't sync the app before the hour passes that hour may not be counted as active even though it is counted on the tracker.

[LanuzaFitbit]

Thanks for stepping into the Community @Paul-Catt!

As mentioned before, our team is aware of this situation. There are no updates of the matter as of this moment, however.

Thanks for your understanding! 

[RoxyPox]

Has there been any progress on fixing this issue yet? I thought it was fixed months ago, but I've just noticed in the last week or so that it seems worse!

Yesterday I got all 11 out of 11, but my phone is saying I only got 5. Precious days are also showing higher amounts of hours missed than what it used to do.

Surely this problem has had some real thought put in to it by now?

[musicwielder]

I have given up on mine - rarely use it to track anymore. I completely quit
tracking my hourly steps when this issue came up. It was never consistent
since then. Too frustrating.

[LanuzaFitbit]

Welcome to the Forums @RoxyPox. Hello @musicwielder.

The issue was resolved back in July, but some users have continued to report it. We're currently looking into what is going on with the trackers that didn't get the issue resolved. If there are any updates, they will be posted to this thread.

Thanks for your patience. If we have any further questions please let me know.