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Hours with 250+ Steps are not tracking

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‎02-08-2017 11:19 - last edited on ‎02-09-2017 04:51 by Moderator Alum

‎02-08-2017 11:19 - last edited on ‎02-09-2017 04:51 by Moderator Alum

My fitbit has today as of 11:00am CST stopped tracking my steps per hour.  

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
5 REPLIES 5

‎02-09-2017 04:55

‎02-09-2017 04:55

Hi @ChrisHerman. Is your tracker syncing other stats with your Dashboard? Probably this is a delay at the moment to sync your steps. If this is the case please take a look at this suggestions: Having trouble syncing? (here's how to fix this).

 

Also make sure you have completed the 250 steps within the hour or for each hour.

 

Let me know how it goes, I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎02-09-2017 06:55

In response to RobertoME

‎02-09-2017 06:55

No, the problem is with the "ancillary" tracking. My steps are/were
tracking fine. It did start working again yesterday at about 6pm CST. But
it never went back and filled in the steps per hour nor the active
minutes. The app was the problem my fitbit was doing everything normally.
Best Answer

‎02-10-2017 16:52

In response to RobertoME

‎02-10-2017 16:52

I noticed this morning my Apple 6 IOS Fitbit App did not record my sleep last night, my heart rate or my 250 steps per hour despite recording more than 11k steps today.  I believe this has happened since the last Fitbit App Update.  Are any other users having this issue?

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‎02-11-2017 08:05

In response to FatapusW

‎02-11-2017 08:05

Yes my app although android did the same thing last week.  It seems to be corrected.  I am guessing the ancillary parts of the app went down although fitbit has not admitted that. 

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‎02-11-2017 11:22

In response to ChrisHerman

‎02-11-2017 11:22

It is working now. I noticed the face of my Surge had the full battery and charging icon visible nearly 12 hours after I had removed it from the charger. I charged it again over night and when I placed it on the icon was no longer visible. Heart rate monitor, 250 step count and I am hoping sleep once I try again tonight, will all be working. I suspect it was a glitch in the Surge when removing the charger.

Derek Dean




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