How do I add friend if already a member?

[rzrgrndma]

I have friends that are using fitbit, we have tried to join each others friends list.  When I/or they send a friend request all we can do it join fitbit.  If already a member how do you add friends to your dashboard?  This used to be an easy task, we both have android devices Galaxy S6 or S7's

Thank you

Sherri

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@rzrgrndma Welcome back. I'm glad to hear that you have friends that are using Fitbit devices. 

I appreciate that you mentioned you're using Galaxy mobile devices. Please confirm you're doing the following to add friends from your Fitbit app: 

Tap the Today tab 

, and tap your profile picture. 

1. Tap your name > View All Friends > Add Friends. 
2. Choose a method to find friends, then tap the Add Friend icon next to the name or email address of the person you want to add.

If you're still unable to accept friend requests, please attach a screenshot of the notification you're getting asking you to join Fitbit. 

Let me know how it goes. 

P.S. I've moved your post to the Android board because it's more related to the topic. 

[rzrgrndma]

Yes, I have been doing this and she friend requested me also.  The app wanted me to join fitbit, I did not see a way to add friend....

Thanks for your help!

Sherri

[SilviaFitbit]

@rzrgrndma Thanks for getting back. 

In this case, I would like you to provide me with a screenshot of what you're seeing in your Fitbit app. 

Keep me posted. 

[rzrgrndma]

Invite I sent her through emailI sent the request to her email address as she did me...I don't have the option to add friend just join fitbit the one below is what I received from her

Thanks for your helpSherri

[rzrgrndma]

[SilviaFitbit]

@rzrgrndma Thanks for getting back. I appreciate the screenshot shared. 

It seems that you're trying to accept her from the email that Fitbit sent. I would like you to accept her from your Fitbit app or online Dashboard, please go to your notifications either from the app or the online Dashboard and accept your friend from there. 

Let me know how it goes. 

[rzrgrndma]

There is nothing from her in my notification tab in the fitbit app.  

[SilviaFitbit]

@rzrgrndma Thanks for getting back. Sorry for the delayed reply. 

In this case, I've shared your post with our Support team, they will continue assisting you, keep an eye on your email inbox. 

I'll be around if you need further assistance.