How to add the same versa back to your app

[dlhoward]

I removed my versa so I can reinstall it again and I can't add it back hell please 

Moderator edit: Format

[wtksk8r]

Try a couple of things.

One - Restart or reboot your Versa following the instructions here:  https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&fs=Search&pn=1

Two: Go to your phone's bluetooth site and make sure the Versa is not linked to the phone. If it is, unlink it. The Fitbit app cant link to the Versa if it is still linked to the phone.

Hope this works for you

[dlhoward]

I tried both if your suggestions and my versa still says download the apo

[wtksk8r]

When you remove a device from your account, it completely forgets that device and you have to install it like a new one.  On the phone dashboard tap on the settings icon on the top ( on the latest version that would be your profile picture, on the previous version that would be the one that looks like a document or id card) . Scroll down and look for Add a device and tap that....

[dlhoward]

I only have set up a devise in my app and when go into that and I select
the versa it tells me I already have this device and at the bottom it says
replace it with a new device should I replace it

[wtksk8r]

My understanding from your initial post was that you had removed it from your account. If you did and it still shows up then try removing it again. If that is not an option, try the replacing and see if it takes the unit.

[dlhoward]

None of this is working it still tells me to download the app. Before I
removed the device I also did a factory reset and now it seems that I am
left with a watch I can't use and only had for 6 months do they replace
them I bought it from hSN and I can't send back now it was doing me good I
am so disappointed and have lost my money on this

[LanuzaFitbit]

Welcome to the Forums @dlhoward. Hello @wtksk8r.

Thanks for trying all of the steps and suggestions that @wtksk8r has posted! @wtksk8r Thank you for being around to help.

@dlhoward When you try to run the set up, do you get some sort of error message? If so, what does it say? Could you please elaborate on the situation you are experiencing and what led to this happening? Why was the Fitbit removed from your account? Why are you trying to set it up again to your same account?

I look forward to your reply and helping you get back on track.

[dlhoward]

None of this is working my watch still say download the fitbit app to start

[LanuzaFitbit]

Hello @dlhoward.

Thanks for reaching back.

I have reached out to our support team so that they can get in touch with you about this issue. They will be more than happy to help you figure out what is going on and find the best way to move forward. Since they will be sending you an mail, be sure to keep an eye on your email's inbox, spam and trash folders.

Let me know if there is anything else that I can help you with.