Hi there @Ladiett4life, nice to have you here in the Fitbit Community! I'm afraid I will need a few more details about the issue you are experiencing.
At the moment I don't have clear which verification you want to received, but feel free to share with me more details to have a better approach to your concern. I'm sure we can find a solution. If you want to share screenshots feel free to use this post that will help you to upload the images to our Community.
See you soon, I'll be looking forward to your response.
Roberto | Community Moderator"Great things are done by a series of small things brought together.” What's Cooking?
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