help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge doesn't stay connected with galaxy S7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2017 18:02 - last edited on ‎12-18-2017 08:52 by Moderator Alum

‎12-17-2017 18:02 - last edited on ‎12-18-2017 08:52 by Moderator Alum

My fitbit surge will not stay connected with my galaxy S7. When I manage to get them connected the surge drops of and will not reconnect. I removed and reinstalled the fit bit app several times with limited success but never a permanent connection. Please help.

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
1 REPLY 1

‎12-18-2017 08:51

‎12-18-2017 08:51

Hi there @WillC51, thank you for joining to our Fitbit Community! 

 

Depending of your Android device, these tips might make syncing easier:

  • Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
  • Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

It is possible your tracker lose connection, when you quit the app from the background, however it should resume the connection when you open the app again.

 

For an overall help if you are not able to sync, review the following post: Having trouble syncing? (here's how to fix this).

 

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes