03-29-2021
15:28
- last edited on
03-30-2021
09:38
by
AlvaroFitbit
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03-29-2021
15:28
- last edited on
03-30-2021
09:38
by
AlvaroFitbit
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The last update has put a permanent notification on my phone "MobileTrack: Fitbit pedometer permission denied" and keeps trying to make me give it permission every time I open the app.
I do not want to use my phone as a pedometer. I have a Fitbit device already. How do I disable this?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.

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03-30-2021 09:40
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03-30-2021 09:40
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@adebaser Welcome to the Community.
This is most likely due to the MobileTrack option being setup on your account. Tap the account button (top left corner), then the Mobiletrack icon and finally the trashcan icon to remove this from your account.
Hope this helps.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

03-30-2021 09:40
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03-30-2021 09:40
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@adebaser Welcome to the Community.
This is most likely due to the MobileTrack option being setup on your account. Tap the account button (top left corner), then the Mobiletrack icon and finally the trashcan icon to remove this from your account.
Hope this helps.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

07-25-2022 11:11
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07-25-2022 11:11
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I don't see a MobileTrack icon on my account. Now what? I get these pop up messages (Fitbit pedometer permission denied) most every time that I unlock my phone. Super annoying.
07-28-2022 14:18
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07-28-2022 14:18
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Same here
07-29-2022 02:12
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07-29-2022 02:12
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Hi,
I am getting the same notification and I definitely never add the MobileTrack to my account and only my Inspire 2 is linked to my account.
Please explain, why I am getting the notification and also give details on how to solve the problem.
Ciao,
Melissa
08-05-2022 07:21
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08-05-2022 07:21
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I don't have a Mobile track icon either. Is there any other way to turn this off?
08-20-2022 03:36
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08-20-2022 03:36
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I have the same problem now every time I unlock my phone, but I don't see a Mobile Track Icon. How do I fix this?
