I am shocked your answers are to make your inconvenienced customers do the work.
Perhaps Fitbit should type in "Huawei" in the search bar and see how many issues there are with Huawei and Fitbit devices syncing, connecting etc. instead of telling your customers they must vote to add the device to a list. Seriously? This is a problem for many many people. Your sub-standard answers to your customers are not good enough. Perhaps spend less on marketing and more on your technical department so that you have enough staff who can ensure this is sorted out before the new mobile devices hit the shelves. Your customers expect this of you. You claim to be so technically amazing, but this is really poor form on your end.
You have customers who have paid hard earned money on your devices and cannot use them. Personally, Fitbit is now costing me money on a monthly basis because I use this device specifically to get my medical aid benefits. I have been losing out on these (one eg: discount on groceries) since 21 June 2018 when I got my new phone.
Not only that, with all this time lost which I could have used tracking, if I cannot start properly syncing my device in the next couple of days I will not make my points by the end of this year. Meaning, after working hard to stay on the top tier with my medical aid for 3 years, I would have lost the benefit of that becoming permanent on that tier next year. Instead, I will move down a tier for a year, and then redo the 3 years all over again.
And even if I can sync my device in a few days, I am going to have to work my @rse off trying to get the points I need to stay on my current tier. I have actually already had to spend thousands of Rands to find other ways to stay on this tier. Eg: doing health screenings and fitness tests with Biokineticists. Totally inconvenient, costly and unnecessary.. and still, not enough to get the points I need!
This also means I lose out on major savings and benefits for the whole of next year.
I really expected more from Fitbit, and never in my life thought that moving to a top of the market mobile device (Huawei P20 Pro) would affect my Fitbit tracking.
All that this shows is that Fitbit is really not up to date with Tech at all, and everyone should rather move to Garmin or something else.
This is such bull. Social media will hear from me on this.
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