Huawei phone sync problem

[AngelaSt]

I am going absolutely crazy! Since I purchased this new phone my Fitbit won't sync as the phone can't find the device. So do I throw away the Fitbit or the phone? I am truly at wits end!

[SunsetRunner]

If your phone is not on the Approved Devices list it may work for some functions and not others.

[SunsetRunner]

 it isn't your phone. It's the Fitbit. I have the same kind of phone. Sometimes Fitbit syncs just fine and sometimes it doesn't. When it doesn't sync I go on the forums when I get frustrated enough and discover that it's not syncing for a lot of people who have different kinds of phones.

For example it has been syncing fine for a few months and yesterday and the day before I was fighting with it, and today it refuses to find the device. And, yes,  I've done all the steps over and over again, except I rebooted my phone only once. Usually I don't have to reboot my phone at all to get it to work.

[SunsetRunner]

 It was actually syncing quite well until I updated Fitbit recently.  After the update before that, I had said I was never going to update the app again (because fitbit's updates for the last year seemed to consist mostly of making the app less competent or more irritating or both). I really wish I hadn't updated it again.

[SunsetRunner]

So I just finished reading a lot of the latest reviews in the Play Store. Every one that I read had issues with syncing.  Go read them. You will see what I mean. A lot of them have a reply from the company, telling the people to go through the steps that they probably already did. In fact some of them say they have already gone through the steps.

[AngelaSt]

Thanks for your reply. Well at least I don't feel like throwing my Fitbit
away now, but it makes me want to pull my hair out at times!

[AngelaSt]

Thanks I will have a look at it.

[SunsetRunner]

My daughter recommended that I turn on Bluetooth and location and just leave them on. I did, but I closed the app. An hour or two later, I opened the app. It took a minute, but it finally synced. It runs the battery down faster when they are on constantly, but the next time the app screws up, I will definitely leave the location and Bluetooth on for a couple of hours while I do other things.

[SunsetRunner]

This is a continuous thing. It never syncs unless I have location and bluetooth on, then turn off the app and come back in a couple of hours. This is worse than all the other times when it was fighting me in regards to syncing. Updating the app with a serious mistake.

[AngelaSt]

Thanks for your input. I will definitely try it!