06-21-2020 01:50
06-21-2020 01:50
I want to download all of my 4+ years of data from Fitbit, and I want it removed from their servers. I have had terrible experience with my fitbit, app, and company over the last year. The product does not do what it is advertised to do, and I have completely lost confidence in this company. I no longer trust them with my data, and would like it removed.
Can anyone explain how I can do this?
It is my data, and Fitbit has not held up their end of the agreement.
Best Answer06-21-2020 01:54
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
06-21-2020 01:54
For instructions to download your data see: https://help.fitbit.com/articles/en_US/Help_article/1133/
For instructions to delete your account and data see: https://help.fitbit.com/articles/en_US/Help_article/1285/
Best Answer06-21-2020 02:00
06-21-2020 02:00
Thanks Steve, but that only gives me the option to receive the latest 6 months of my data. When your account is deleted, is there any confirmation or proof that your data is removed from their servers and no longer accessible to google?
Best Answer06-21-2020 02:04
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
06-21-2020 02:04
I thought the export archive option downloaded all your data - I didn't realise it was limited to 6 months.
Not sure how they prove that data has been deleted.
Best Answer06-21-2020 19:18
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
06-21-2020 19:18
I went to https://www.fitbit.com/settings/data/export and had no problems setting up the export the month of Jan 2014 it downloaded fine