06-21-2020 01:50
06-21-2020 01:50
I want to download all of my 4+ years of data from Fitbit, and I want it removed from their servers. I have had terrible experience with my fitbit, app, and company over the last year. The product does not do what it is advertised to do, and I have completely lost confidence in this company. I no longer trust them with my data, and would like it removed.
Can anyone explain how I can do this?
It is my data, and Fitbit has not held up their end of the agreement.
06-21-2020 01:54
06-21-2020 01:54
For instructions to download your data see: https://help.fitbit.com/articles/en_US/Help_article/1133/
For instructions to delete your account and data see: https://help.fitbit.com/articles/en_US/Help_article/1285/
06-21-2020 02:00
06-21-2020 02:00
Thanks Steve, but that only gives me the option to receive the latest 6 months of my data. When your account is deleted, is there any confirmation or proof that your data is removed from their servers and no longer accessible to google?
06-21-2020 02:04
06-21-2020 02:04
I thought the export archive option downloaded all your data - I didn't realise it was limited to 6 months.
Not sure how they prove that data has been deleted.
06-21-2020 19:18
06-21-2020 19:18
I went to https://www.fitbit.com/settings/data/export and had no problems setting up the export the month of Jan 2014 it downloaded fine