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Inconsistent sync Versa 2 with Huawei Nova 3e

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‎04-16-2020 01:54 - last edited on ‎04-28-2020 19:59 by Fitbit Moderator

‎04-16-2020 01:54 - last edited on ‎04-28-2020 19:59 by Fitbit Moderator

It takes me many retries to get my Versa 2 to sync with my Huawei Nova 3e. It stays connected for a few days then just stops. I go through the process of restarting both . Sometimes it works, other times (like now) it just wont connect. 

 

The issue must be with the Fitbit software as I have not changed anything with my phone after the initial installation.

 

Can anyone be of assistance?

 

Thanks,

 

John

 

Moderator edit: Subject for clarity 

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‎04-28-2020 19:58

‎04-28-2020 19:58

Hello @JohnColuccio5, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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