Incorrect calories burned

[KMChalm]

I got up this morning and my app said I had already gotten 401 minutes of movement and burned 7455 calories.  That is a trick when I have been sleeping, and my FB is on the bathroom counter.???

[LanuzaFitbit]

Welcome to the Forums @KMChalm.

Thanks for bringing this information up.

It it possible that the information from the previous day was not restarted and that is what happened. Could you confirm if this has happened again since then? 

Look forward to your reply.

[KMChalm]

It happened two days in a row, but now it seems to be fine.

[LanuzaFitbit]

Hello @KMChalm.

I apologize for the delay in my response. Thanks for letting me know that it only happened two days in a now.

Hopefully it continues to work correctly and not happen again. Be sure to let me know if it does happen again.

If you have the time maybe you could visit one of our Discussion boards. Perhaps you will find some topic that piques your interest.

Let me know if you have any further questions.

[KMChalm]

I did it again:(   Under my activity minutes, it show well over a hundred minutes between midnight and 5am.  It also shows my heart rate was at peak the entire time too.  My Fit Bit was one the bathroom counter the entire time.

[LanuzaFitbit]

Hello @KMChalm.

Thanks for bringing this up and letting me know it happened again.

Please let me know what Fitbit is it that you are using. That could shed some light into why this might be happening.

Look forward to your reply.

[KMChalm]

Alta HR

[LanuzaFitbit]

Hello @KMChalm.

I apologize for the delay in my response. Thanks for letting me know that you have an Alta HR.

It is possible that there could be some dust particles in the Fitbit's HR sensor that could lead it to think that you are wearing it and that your HR is at peak during the night. Let's try cleaning it with a damp cloth and then drying it. After that give it another try by leaving it in the same counter and checking if it continues to track information.

Look forward to your reply.

[KMChalm]

Ok, will do. Thanks:)

[LanuzaFitbit]

Hello @KMChalm.

Thanks for your quick reply. 

Please do and keep me posted on how it  goes. Hopefully that helps so that it won't happen again and all the data you get is accurate. 

Let me know if there is anything else I can help you with.