help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect information showing in the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 17:38 - last edited on ‎07-11-2019 20:55 by Fitbit Moderator

‎07-10-2019 17:38 - last edited on ‎07-11-2019 20:55 by Fitbit Moderator

Steps not correct yesterday or today

Heart rate not accurate

Food log not considering exercise Calories

Nothing is working right!

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎07-11-2019 20:54 - last edited on ‎09-09-2024 11:21 by Fitbit Moderator

‎07-11-2019 20:54 - last edited on ‎09-09-2024 11:21 by Fitbit Moderator

Hi @Vbradley71, welcome to the Community! It's nice to see you around.

Thanks for letting me know that your Fitbit device isn't syncing your information correctly. I'll help you out with your inquiries. About the incorrect steps showing up, please provide me with the following information to further investigate:

  • Is the Fitbit app updated to the 3.0 version?
  • What's your phone's model and Android version?
  • May I know the model of your Fitbit device?
  • Do you mean that the steps aren't accurate, or is the issue with the steps not syncing correctly?

Regarding to your other inquiry, there are some factors that may affect the heart rate, such as temperature, humidity, stress level, personal physiology, location of wear, and type of movement, and others. Make sure your Fitbit device is snug on your wrist, meaning not too tight or loose. Also, to wear it higher on your wrist when you're doing exercise as described in this help article. If the green lights on the back aren't blinking, let me know.

About the food data, did this start to happen after updating the Fitbit app? If so, I'd recommend to log out from the Fitbit app, reboot your phone and log back in to your account. If the issue persists, please provide me with a screenshot of the data displayed. For instructions to attach a reply in your post, check this post.

I look forward to your reply.

Best Answer
0 Votes