help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Information not updating on the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-14-2018 20:05 - last edited on ‎10-15-2018 07:49 by Fitbit Moderator

‎10-14-2018 20:05 - last edited on ‎10-15-2018 07:49 by Fitbit Moderator

I've had my Charge 3 for a couple days now and it wouldn't sync my heart rate for half the day then it wouldn't sync my steps for the full day my Fitbit Charge3 said 9 of 14 hours but my app dashboard said 5 out 14 hours. Please fix asap 

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-15-2018 07:48

‎10-15-2018 07:48

Hello @rox81282.

 

Thanks for sharing that situation with us.

 

It is possible that the Fitbit is not syncing at all and that's why the app's information is not up to date. I'd recommend that you always try to manually sync your Fitbit before checking your stats. You can do so by pulling down on the app as if you are trying for it to reload. That will force a sync and should update the details.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes