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Inspire HR and Motorola Power G7 syncing issue

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‎10-25-2020 02:30 - last edited on ‎10-28-2020 18:19 by Fitbit Moderator

‎10-25-2020 02:30 - last edited on ‎10-28-2020 18:19 by Fitbit Moderator

I have Inspired HR and it haven't been a year and now it's not  sync for my Motorola G7 Power. I have reset the device many times, try to reconnect to Bluetooth and try to get to sync using it Fitbit app but I always keep on asking if my Fitbit was on. Not only it's on but it's 100% power so what am I doing wrong?

 

Moderator Edit: Clarified subject

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‎10-28-2020 18:13

‎10-28-2020 18:13

Hi @GO2840, welcome to the Community Forums! 

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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