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Inspire HR doesn't sync correctly

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‎07-14-2019 00:32 - last edited on ‎07-15-2019 14:19 by Fitbit Moderator

‎07-14-2019 00:32 - last edited on ‎07-15-2019 14:19 by Fitbit Moderator

Hi - I have the new Inspire HR which I have linked to my app.  It can take up to 10 minutes to sync and even then it doesn't upload the full information.  Mainly my HR details.  I have synced this morning and and my HR information only goes up to Friday.  It's pretty frustrating.

 

Moderator edit: updated subject for clarity

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‎07-15-2019 14:18

‎07-15-2019 14:18

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for letting me know about your Inspire HR, and I'm sorry that you're having this situation.  Be sure that I'm here to help you. To investigate more about this situation, please let me know your phone's model and Android version. Also, make sure to have the Fitbit app updated to the 3.0 version, as well to turn off any other Bluetooth connections nearby.

 

In the meantime, please try the following:

  1. Remove the Inspire HR from the Bluetooth settings.
  2. Turn off and on the Bluetooth settings in your phone.
  3. Restart your Inspire HR.
  4. Open the Fitbit app and try syncing one more time.

 

Keep me posted. Woman Happy

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