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Inspire HR not syncing

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‎07-21-2019 07:20 - last edited on ‎07-22-2019 10:24 by Fitbit Moderator

‎07-21-2019 07:20 - last edited on ‎07-22-2019 10:24 by Fitbit Moderator

I have a Samsung galaxy 8 and an inspire hr. They do not sync all the time. It seems that when I take the Fitbit off at night and then put it back on in the morning it doesn't sync with my phone. Looks like others have the same problem with syncing.  Is there a fix coming soon? Right now I have to reboot the Fitbit every morning to get it to sync.

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎07-22-2019 10:23

‎07-22-2019 10:23

Hi @Stella46, welcome to the Community Forums!

 

Thanks for letting me know about your Inspire HR, as well for the steps that you've tried prior posting. While this shouldn't happen, there are also a few factors that may prevent your device from syncing. I've confirmed that your Samsung Galaxy S8 is a fully supported device, so please verify if the Fitbit app is updated to the latest version. Also, make sure to turn off other Bluetooth connections nearby.

 

In the meantime, please try the following steps on your phone.

  1. Remove your Inspire HR from the Bluetooth settings.
  2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  3. Go back to the previous screen, tap on force stop and reboot your phone.
  4. Open the Fitbit app and tap on the Account icon.
  5. Tap on the Inspire HR image and then on sync now.
  6. Once it syncs, tap on Notifications and follow the onscreen instructions.

 

Let me know how it goes.

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0 Votes

‎07-29-2019 08:28

In response to LizzyFitbit

‎07-29-2019 08:28

Thanks for the tips. It seems to be working better now.Will let you know if I have any problems.  Thanks for your help!!

Best Answer

‎08-02-2019 15:56

In response to Stella46

‎08-02-2019 15:56

Hi @Stella46. It's always great to see you here. I'm sorry for my delayed response.

 

Thanks for keeping me updated. You're very welcome, and I'm glad that your Inspire HR is syncing correctly now. You did a great job, and I'm sure you'll crush your steps!

 

By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

 

Hope to see you around! Woman Very Happy

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