help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2019 07:20 - last edited on ‎07-22-2019 10:24 by Fitbit Moderator

‎07-21-2019 07:20 - last edited on ‎07-22-2019 10:24 by Fitbit Moderator

I have a Samsung galaxy 8 and an inspire hr. They do not sync all the time. It seems that when I take the Fitbit off at night and then put it back on in the morning it doesn't sync with my phone. Looks like others have the same problem with syncing.  Is there a fix coming soon? Right now I have to reboot the Fitbit every morning to get it to sync.

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎07-22-2019 10:23

‎07-22-2019 10:23

Hi @Stella46, welcome to the Community Forums!

 

Thanks for letting me know about your Inspire HR, as well for the steps that you've tried prior posting. While this shouldn't happen, there are also a few factors that may prevent your device from syncing. I've confirmed that your Samsung Galaxy S8 is a fully supported device, so please verify if the Fitbit app is updated to the latest version. Also, make sure to turn off other Bluetooth connections nearby.

 

In the meantime, please try the following steps on your phone.

  1. Remove your Inspire HR from the Bluetooth settings.
  2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  3. Go back to the previous screen, tap on force stop and reboot your phone.
  4. Open the Fitbit app and tap on the Account icon.
  5. Tap on the Inspire HR image and then on sync now.
  6. Once it syncs, tap on Notifications and follow the onscreen instructions.

 

Let me know how it goes.

Best Answer
0 Votes

‎07-29-2019 08:28

In response to LizzyFitbit

‎07-29-2019 08:28

Thanks for the tips. It seems to be working better now.Will let you know if I have any problems.  Thanks for your help!!

Best Answer

‎08-02-2019 15:56

In response to Stella46

‎08-02-2019 15:56

Hi @Stella46. It's always great to see you here. I'm sorry for my delayed response.

 

Thanks for keeping me updated. You're very welcome, and I'm glad that your Inspire HR is syncing correctly now. You did a great job, and I'm sure you'll crush your steps!

 

By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

 

Hope to see you around! Woman Very Happy

Best Answer
0 Votes