help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2019 17:17 - last edited on ‎11-26-2019 09:21 by Fitbit Moderator

‎11-25-2019 17:17 - last edited on ‎11-26-2019 09:21 by Fitbit Moderator

My Inspire HR stopped working yesterday. I have plugged it in to charge, and it still won't turn on. I unpaired it on the app in order to try to re-pair it, but now my phone can't find the device because it's turned off. Help!

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎11-26-2019 10:44

‎11-26-2019 10:44

@JaneenT Welcome! Thanks for being part of our Community! 

 

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Not sure if this a display or charging issue so I suggest you can try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

 

If the tracker responds then please set it up again.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes