02-10-2018 18:11
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02-10-2018 18:11
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Fitbit people I need urgent assistance!
My Ionic was not syncing and I reviewed all FAQs and support forum advice resulting in the need to perform factory reset. Ionic is now stuck with Fitbit icon blinking on screen. Please Fitbit can you respond to this. I'm using Android version of App.
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03-25-2019 04:38
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03-25-2019 04:38
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Sent from my iPhone

02-11-2018 00:08
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02-11-2018 00:08
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I've never done a factory reset on my ionic (the normal advice for problems is to restart rather than factory reset) so I'm not sure what you'd expect to see after doing one. Since the reset have you tried setting up your tracker again? It will need you to add it to your account, reset up your apps, clockface etc.

02-11-2018 04:58
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02-11-2018 04:58
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Can you tell me how you did a factory reset? My Samsung is not detecting my Ionic so that I can pair it and I can't figure out how to go back and start from scratch. Thanks!
wrote:Fitbit people I need urgent assistance!
My Ionic was not syncing and I reviewed all FAQs and support forum advice resulting in the need to perform factory reset. Ionic is now stuck with Fitbit icon blinking on screen. Please Fitbit can you respond to this. I'm using Android version of App.

02-11-2018 04:59
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02-11-2018 04:59
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How do you restart?

02-11-2018 06:00
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02-11-2018 06:00
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@Debi1973 the restart instructions for the ionic are:
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
- If your Fitbit Blaze or Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

02-18-2018 12:41
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02-18-2018 12:41
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He can’t set it up if it’s not restarting?
04-20-2018 13:56
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04-20-2018 13:56
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A factory reset and a restart are two different things. The factory reset should return it to the "out of the box" setup stage. A restart is like a reboot of the computer.
For a factory reset, you have to go into the settings on your ionic and go to about... then factory restart. But beware.. It takes a long time.

07-27-2018 07:11
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07-27-2018 07:11
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I have just done a factory reset on my ionic as well and now get error messages when I try to set it up both on iPhone and desktop app. Did you find a solution?

07-27-2018 17:44
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07-27-2018 17:44
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Hi, contact Fitbit support. They will walk you through a resolution. Regards

08-01-2018 17:02
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08-01-2018 17:02
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I tried everything from faq at least a hundred times. (Feels like it) I haven't been able to sync for a few now after an update. I decided to try factory reset. The message that is stuck on my screen: data not cleared Sync & and try again. Omg

03-25-2019 04:25
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03-25-2019 04:25
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Did you get this problem solved?? i have the same problem and are close to giving up, tried everything?

03-25-2019 04:38
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03-25-2019 04:38
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Sent from my iPhone

05-31-2019 18:11
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05-31-2019 18:11
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What is the customer service number?

06-01-2019 06:57
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06-01-2019 06:57
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@Ionicuser1 there are a number of call centres around the world. If you go to contact.fitbit.com you'll see the relevant details for where you are.
Note that the phone contacts only show when the lines are staffed. If telephone support is not available then their web chat also works well.

08-14-2019 14:44
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08-14-2019 14:44
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Can not set up the ionic watch with my original account after factory reset, help would be appreciated
regards sprunt35

08-15-2019 07:41
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08-15-2019 07:41
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08-15-2019 09:04
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08-15-2019 09:04
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My ATU-L11. On O2.

08-15-2019 09:08
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08-15-2019 09:08
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Many thanks for your response, all working now👍

